Client Story
Listen Labs | Legal that is Always On
About
Listen Labs is an AI-moderated research platform that lets companies run deep qualitative research at the speed of a survey — across 100+ languages. Customers including Microsoft and Sweetgreen use Listen Labs to get insights in hours, not weeks.
When Listen Labs' sales team scaled rapidly, they needed a legal partner as invested in closing deals as they were.
Summary
Challenge
Enterprise customers were citing months of legal review as a barrier to signing. Listen Labs needed legal that treated every deal with the same urgency their sales team did — not a process that slowed them down at the finish line.
Solution
Crosby treated every deal with the same urgency Listen Labs' sales team did — turning around straightforward agreements in hours and bringing the same speed to complex enterprise negotiations. When a critical deal required attention on Christmas Eve, Crosby was there. When enterprise customers quoted months of legal review, Listen Labs could cut that timeline in half.
ROI
- 172 min Turnaround Time